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Service status

Applications, Software and Systems


Current Incident: We're aware that some users are having issues when trying to log in to ICIS remote access. If you are having any issues please use the following link: https://secureaccess.imperial.ac.uk/

Reference: INC0118407


Last updated: 14-12-2017 16:26:21 Issue started: 12-12-2017 12:29:11

All other services are working fine

Applications, Software and Systems


ICIS Self Service Tier Maintenance (CHG0035978)

This Friday evening, 8 December 2017, ICT is carrying out maintenance to ICIS to ensure the Self-Service tiers configuration is brought in line with college's URL naming policy. This activity requires ICT to complete work involving the sign-on servers connected to the ICIS tiers, which is resulting in all ICIS services being unavailable during the maintenance period. We apologies for the inconvenience. Please try again later on this weekend.

Reference: INC0118242


Last updated: 09-12-2017 09:03:45 Issue started: 08-12-2017 17:11:47

All other services were working fine

Applications, Software and Systems


Current Incident: We're aware that some users are having issues when trying to log in to ICIS remote access. If you are having any issues please use the following link: https://secureaccess.imperial.ac.uk/

Reference: INC0118407


Last updated: 14-12-2017 16:26:21 Issue started: 12-12-2017 12:29:11

College Web Pages

Core Infrastructure - Servers, Platforms

Email and Messaging

File Management and Backup Services

Network Services

Other ICT Services

Phones and Mobile Devices

Printing

Teaching, Learning and Lecture Theatres

Username and Access Management

Viruses and Security

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Planned maintenance

Changes happening today

Start / Finish
16-12-2017 21:00:00 - 17-12-2017 00:00:00
Downtime
3 hours

Ongoing changes

Start / Finish
14-12-2017 15:49:06 - 22-12-2017 15:49:21
Downtime
0
Start / Finish
23-11-2017 13:30:02 - 23-12-2017 17:00:13
Downtime
30 minutes

Changes happening tomorrow

Nothing planned

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Contact ICT

The ICT Service Desk

ICT website

Open Mon - Fri 8.30am - 6pm

020 7594 9000

Level 1 Central Library, South Kensington



Other locations

  • Charing Cross Campus
    • Opening times: 12:30pm - 1:30pm Monday - Friday
    • Location: LG03 Reynolds building
  • Chelsea and Westminster Campus
    • Opening times: Monday - Friday (by appointment only)
    • Location:Library (Lower Ground floor)
  • Hammersmith Campus
    • Opening times: 1pm - 2pm Monday - Friday
    • Location: Room BS22 basement of Commonwealth building
  • Royal Brompton Campus
    • Opening times: Monday - Friday (by appointment only)
    • Location: G216
  • Silwood Park
    • Location: Room 1.11, Hamilton Building (first floor)
  • St Mary's Campus
    • Opening times: 1pm - 2pm, Monday - Friday
    • Location: Computer Unit, South Wharf Road
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@TheServiceDesk

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