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Service status

All services are working fine

File Management and Backup Services


A number of shared drives are unavailable - Resolved

Resolved Incident: Users would have experienced issues accessing a number of shared drives on Thursday between 12:45 to 14:10. This was due to a hardware problem on one of the servers. This was rectified and drives became accessible again at 14:10.

Reference: INC0100286


Last updated: 20-02-2017 20:54:05 Issue started: 16-02-2017 12:55:23

File Management and Backup Services


Users experiencing their profiles are unavailable or very slow to load and access to shared drives unavailable - Resolved

17/2/16 11:07 - ICT have restored the GPFS service and users are now able to login as normal and access their shared drives. If you are still experiencing issues with regards to this please contact the ICT Service Desk on 02075949000.

Reference: INC0100349


Last updated: 20-02-2017 20:56:36 Issue started: 17-02-2017 08:43:40

Teaching, Learning and Lecture Theatres


The Blackboard Learn service is unavailable

Resolved Incident: 18/2/17 11:45 The Blackboard Learn service has been restored after the support team successfully restarted services. Users are now able to login as normal. An investigation to the cause is underway.

Reference: INC0100523


Last updated: 20-02-2017 22:40:35 Issue started: 18-02-2017 09:20:03

Applications, Software and Systems


Skype for Business is unavailable - Resolved

Resolved Incident: 20/2/17 14:50 Following a restart of the service, Skype for Business is now back up and accessible for all college users.

Reference: INC0100585


Last updated: 20-02-2017 20:53:55 Issue started: 20-02-2017 13:10:49

All other services were working fine

Applications, Software and Systems

College Web Pages

Core Infrastructure - Servers, Platforms

Email and Messaging

File Management and Backup Services

Network Services

Other ICT Services

Phones and Mobile Devices

Printing

Teaching, Learning and Lecture Theatres

Username and Access Management

Viruses and Security

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Planned maintenance

Changes happening today

Start / Finish
20-02-2017 09:00:00 - 20-02-2017 09:00:00
Downtime
0

Ongoing changes

Start / Finish
16-02-2017 11:28:54 - 22-02-2017 11:29:15
Downtime
0
Further Details
For ICT staff only: Change some OS configuration parameters for Groupspace Shared Storage Service (GPFS)
Start / Finish
13-02-2017 19:00:01 - 24-02-2017 15:40:17
Downtime
None
Start / Finish
15-02-2017 18:30:00 - 28-02-2017 17:00:00
Downtime
35 mins on 22nd February
Further Details
Migration of the remaining Imperial College SharePoint content to SharePoint Online
Start / Finish
13-01-2017 18:00:26 - 31-07-2017 14:00:46
Downtime
Minimal

Changes happening tomorrow

Start / Finish
21-02-2017 08:00:00 - 21-02-2017 10:00:00
Downtime
Server restart required. No downtime
Start / Finish
21-02-2017 08:00:00 - 21-02-2017 10:00:00
Downtime
No downtime
Start / Finish
21-02-2017 08:00:50 - 21-02-2017 08:30:05
Downtime
30 mins
Start / Finish
21-02-2017 16:00:00 - 21-02-2017 16:30:00
Downtime
30 minutes
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Contact ICT

The ICT Service Desk

ICT website

Open Mon - Fri 8.30am - 6pm

020 7594 9000

Level 4 Sherfield Building

Other locations

  • Charing Cross Campus
    • Opening times: 12:30pm - 1:30pm Monday - Friday
    • Location: LG03 Reynolds building
  • Chelsea and Westminster Campus
    • Opening times: Monday - Friday (by appointment only)
    • Location:Library (Lower Ground floor)
  • Hammersmith Campus
    • Opening times: 1pm - 2pm Monday - Friday
    • Location: Room BS22 basement of Commonwealth building
  • Royal Brompton Campus
    • Opening times: Monday - Friday (by appointment only)
    • Location: G216
  • Silwood Park
    • Location: Room 1.11, Hamilton Building (first floor)
  • St Mary's Campus
    • Opening times: 1pm - 2pm, Monday - Friday
    • Location: Computer Unit, South Wharf Road
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@TheServiceDesk

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