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Service status

Applications, Software and Systems


Current Incident 17/3/17 13:00 - Users are currently unable to search for software when they log in to Microsoft Imagine (On the Hub) and receive the error: "There are no products available for purchase at this time." Microsoft have escalated our support request to a Business Manager within the company and we are again awaiting further action. We will provide another update by Friday 24th 18:00 if we have not heard anything before then.

Reference: INC0101527


Last updated: 22-03-2017 14:58:37 Issue started: 06-03-2017 12:35:30

All other services are working fine

Applications, Software and Systems


The SharePoint Online service is unavailable

Resolved Incident: 21/03/2017 17:30 – 19:25 (Some users may have experienced intermittent slow response times to Sharepoint Online during this period. The support team will work with the cloud provider to understand the issue)

Reference: INC0102520


Last updated: 22-03-2017 10:33:46 Issue started: 21-03-2017 17:36:02

Applications, Software and Systems


ICIS down for maintenance

Maintenance: ICIS was unavailable on Wednesday between 17:00 to 00:00 in order to carry out essential maintenance work.

Reference: INC0102587


Last updated: 23-03-2017 09:20:04 Issue started: 22-03-2017 16:31:15

All other services were working fine

Applications, Software and Systems


Current Incident 17/3/17 13:00 - Users are currently unable to search for software when they log in to Microsoft Imagine (On the Hub) and receive the error: "There are no products available for purchase at this time." Microsoft have escalated our support request to a Business Manager within the company and we are again awaiting further action. We will provide another update by Friday 24th 18:00 if we have not heard anything before then.

Reference: INC0101527


Last updated: 22-03-2017 14:58:37 Issue started: 06-03-2017 12:35:30

College Web Pages

Core Infrastructure - Servers, Platforms

Email and Messaging

File Management and Backup Services

Network Services

Other ICT Services

Phones and Mobile Devices

Printing

Teaching, Learning and Lecture Theatres

Username and Access Management

Viruses and Security

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Planned maintenance

Changes happening today

Start / Finish
23-03-2017 10:00:00 - 23-03-2017 10:05:00
Downtime
None
Start / Finish
23-03-2017 10:00:00 - 23-03-2017 17:00:00
Downtime
None

Ongoing changes

Further Details
Migration of the remaining Imperial College SharePoint content to SharePoint Online
Start / Finish
13-01-2017 18:00:26 - 31-07-2017 14:00:46
Downtime
Minimal

Changes happening tomorrow

Nothing planned

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Contact ICT

The ICT Service Desk

ICT website

Open Mon - Fri 8.30am - 6pm

020 7594 9000

Level 4 Sherfield Building

Other locations

  • Charing Cross Campus
    • Opening times: 12:30pm - 1:30pm Monday - Friday
    • Location: LG03 Reynolds building
  • Chelsea and Westminster Campus
    • Opening times: Monday - Friday (by appointment only)
    • Location:Library (Lower Ground floor)
  • Hammersmith Campus
    • Opening times: 1pm - 2pm Monday - Friday
    • Location: Room BS22 basement of Commonwealth building
  • Royal Brompton Campus
    • Opening times: Monday - Friday (by appointment only)
    • Location: G216
  • Silwood Park
    • Location: Room 1.11, Hamilton Building (first floor)
  • St Mary's Campus
    • Opening times: 1pm - 2pm, Monday - Friday
    • Location: Computer Unit, South Wharf Road
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@TheServiceDesk

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